FAQs
What payment methods does NOVA accept?
We accept Visa, MasterCard, American Express, and Discover cards. We also accept Shop Pay, where you can pay in 4 interest free installments. Click here to learn more about Shop Pay.
PayPal is supported at checkout.
Where is my order?
Once an order is placed, please allow 2 to 3 business days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so you may track the package online. Please allow up to 6 business days for the package to arrive to you from the day your order is shipped.
Can you help me with a missing package?
Please contact us if you have not received your Delivered order or it has been lost in transit by the carrier and we would be happy to assist.
Where is my return?
Once your return package is on the way back to our warehouse the return process has started. For more information about returns please click here.
Can I exchange my item?
We accept returns up to 15 days after delivery. To start a return please go to this page: http://novaactivewear.returnscenter.com
Can you help with a damaged product?
We apologize that you received a damaged item. Please initiate an exchange at http://novaactivewear.returnscenter.com/ and we would be happy to help you with a resolution. Please note, any damaged item outside of a 15-day return window cannot be returned or refunded.
Can I create an account?
Register for an account and enjoy the following benefits:
• Track your orders and review past purchases
• Save your addresses for quicker check out
• Manage your account details, address book and email preferences